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LAA lunch and learn: A Day in the life of a civil claim fix caseworker

Civil Claim Fix has been one of the more successful additions to LAA’s interface with providers, helping reduce the number of rejections and appeals by getting in early and fixing a claim while it is still outstanding. It was considered so successful that it was later replicated with a Civil Application Fix service.

If you are not aware of the service or would like to make better use of it, you might want to consider this lunchtime chat on the 27th June.


This event is organised by LAA.

Come and join us to learn about a day in the life of a Civil Claim Fix caseworker. 

We will be discussing:

  • How we consider your challenges

  • How we feedback to caseworkers when we’ve made a mistake

  • How we make sure we process as many of your claims as possible, first time. 

We will also be sharing hints and tips which will help you make the most of our Civil Claim Fix service.

Please be advised: Our panel will be answering ‘general’ questions raised during the event. They will not be able to answer case specific questions. Please continue to contact us via the usual channels for any case-specific queries.

Legal Aid Agency

This event took place on 27 June 2023